Jake Warren
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Jake Warrenさんの最近のアクティビティ-
Jake Warrenさんがコメントを作成しました:
Is it not possible to use @mentions in macros that are internal comments?
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Jake Warrenさんがコメントを作成しました:
+1, this would vastly improve the condition configuration experience and functionality!
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Jake Warrenさんがコメントを作成しました:
Dane - Done! For those interested: https://support.zendesk.com/hc/en-us/community/posts/5347069791770-Expand-condition-logic-for-combination-of-ANDS-ORS
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Jake Warrenさんが投稿を作成しました:
Expand condition logic for combination of ANDS/ORS
Feature Request Summary: With triggers, automations, views, etc. you can only use "meets all" and "meets any" logic when it comes to conditions. It would be great to allow for custom combinations...
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Jake Warrenさんがコメントを作成しました:
+1 Agreed, we need this in place. Especially for fields that are updated via triggers/automation that we want agents to be able to see, but not edit.
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Jake Warrenさんがコメントを作成しました:
I'm still not understanding, with the setup shown in my screenshot, how do I sort by Ticket Created - Month? This shouldn't be this hard...
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Jake Warrenさんがコメントを作成しました:
Chandra Robrock - Ahh, I was trying to get automation to solve by doing something similar but "within business hours?" wasn't available as a condition there either. I forgot we can add actions like...
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Jake Warrenさんが投稿を作成しました:
Report for count of good surveys by date received
Is there no way to easily create a report that shows me, by day, the count of good surveys we've received? All I'm needing is a simple report that shows me a date (when we received the survey) and ...
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Jake Warrenさんが投稿を作成しました:
SLA Policy only for tickets created within Business Hours
回答済みI've tried to read through this article, but don't think it's quite what we need: https://support.zendesk.com/hc/en-us/community/posts/4409515203482-Using-SLAs-with-different-timezones-contracts-an...
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Jake Warrenさんがコメントを作成しました:
Amie Brennan - Thanks! This all makes sense and is what I had assumed was the case, but great to have confirmation. Thanks again!