Jake Warren
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Jake Warrenさんの最近のアクティビティ-
Jake Warrenさんが投稿を作成しました:
Example text in date fields - able to remove that?
This is such a small, but annoying, thing that I noticed about date fields. We have a series of date fields that we map and sync from Salesforce to Zendesk Organization fields. They outline go-live...
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Jake Warrenさんがコメントを作成しました:
The fact that this isn't a feature today is extremely disappointing. Salesforce classic has this basic feature. It's the equivalent of adding data filter in excel. To allow for building a report in...
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Jake Warrenさんがコメントを作成しました:
This is such a big miss in requirements when rolling out the incident view from a problem ticket. The biggest use case for leveraging problem/incident tickets is wanting to stay organized and in co...
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Jake Warrenさんがコメントを作成しました:
Gabriel Manlapig - That's unfortunate. For the user profile approach of getting this information, how do I ensure that "organization" is a column listed? Looking across a group of tickets, I'm surp...
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Jake Warrenさんがコメントを作成しました:
Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...
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Jake Warrenさんが投稿を作成しました:
View for tickets where you're CC'd? (for internal employees)
Often times CSMs will be cc'd on client tickets and may need to add some internal comments. Is there a way to set up a view to show tickets where the current user is CC'd? I'm having issues findin...
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Jake Warrenさんがコメントを作成しました:
Ahmed Zaid - Sure, that would be greatly appreciated!
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Jake Warrenさんがコメントを作成しました:
Not sure if bumping is allowed, but bumping this once to see if anyone has any ideas. Advanced Search doesn't even help in this situation since User "Access" field isn't available in it. Odd that t...
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Jake Warrenさんが投稿を作成しました:
Reporting on "Can view tickets from user's org" access
Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users with this access today and their organization is what I'm after.
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Jake Warrenさんが投稿を作成しました:
Attachments and images not loading
Daily, our agents and light agents run into issues being able to open attachments and images from tickets. I'm working with Zendesk Support for the last 5 months but figure I'd take it to the commu...