Jake Warren

1. コミュニティ
2. Feedback - Ticketing System (Support)

This functionality is needed and something that was unfortunately lost when we moved from Salesforce to Zendesk. I want to have logic in our automation that moves tickets from solved to closed so t...

• Jake Warren
• 作成日時 2023年01月15日 23:33
• 2フォロワー
• 3件のコメント
• 3件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)

As most Support departments have strict shift expectations for agents on when to be signed in, it would be very beneficial to be able to historically track login times for agents. This way if I hav...

• Jake Warren
• 編集済み 2023年01月06日 17:23
• 10フォロワー
• 4件のコメント
• 6件の投票

1. コミュニティ
2. Zendesk Suite Q&A

So within Zendesk Support, when you click on reporting along the left navigation pane it takes you to where you have a series of out of the box dashboards available (Support, Guide, Chat, etc.). Is...

• Jake Warren
• 作成日時 2022年12月20日 16:27
• 4フォロワー
• 3件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

My use case is simple - I have an end user who is associated with multiple organizations and they're a leader who wants the ability to step in and comment on tickets when needed. They have access t...

• Jake Warren
• 作成日時 2022年12月14日 21:26
• 2フォロワー
• 1件のコメント
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I have a pretty basic setup, where I have 4 JIRA fields mapping to Zendesk, and only that direction. The fields are: All of the Zendesk fields are "Text" type fields.  Behaviors I'm noticing: JIR...

• Jake Warren
• 作成日時 2022年12月13日 23:39
• 4フォロワー
• 4件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

So I'm working on a copy of the standard Support dashboard. I have a need to bookmark certain filter selections on each individual tab, however, it doesn't appear to be sticking. An example of what...

• Jake Warren
• 作成日時 2022年11月30日 21:28
• 2フォロワー
• 2件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

So I'm working off a copy of the standard support dashboard, specifically with the Backlog tab. The daily historical backlog by status report is great, but we have a custom field called "secondary ...

• Jake Warren
• 作成日時 2022年11月23日 23:39
• 2フォロワー
• 3件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

So the situation is pretty basic: I have a custom ticket dropdown field on our tickets called "primary category". The selections help the reviewer know what part of our product the ticket pertains...

• Jake Warren
• 編集済み 2022年11月10日 22:41
• 2フォロワー
• 1件のコメント
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A

We have an issue where we often have tickets reach closed status but the assignee failed to associate an existing organization to the user/requester on the ticket, thus the ticket isn't tied to an ...

• Jake Warren
• 作成日時 2022年10月28日 14:10
• 5フォロワー
• 5件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I have a pretty basic setup, where I have 4 JIRA fields mapping to Zendesk, and only that direction. The fields are:   All of the Zendesk fields are "Text" type fields.  Behaviors I'm noticing: J...

• Jake Warren
• 作成日時 2022年10月26日 21:39
• 2フォロワー
• 1件のコメント
• 0 件の投票