Jake Warren
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Jake Warrenによる最近のアクティビティ-
Ahmed Zaid - Is there a way to search more granularly? I'd like to not only specify creation timeframe, but I'm more concerned with finding users recently created who are fully registered and can a...
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User segments sounds promising for limiting article content, but I'm still unsure of whether I can set this up the way I'd like for access to support tickets. Today, we have some products where we ...
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Is there a way to allow users to register but have an approval step to where we review pending registrations and approve them? Otherwise it's left completely open to where the general public can fi...
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Very surprised to have not run into this sooner, but this really makes editing dashboards a "walking on eggshells" situation. I made some edits that I'm not satisfied with and definitely don't want...
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Does anyone else run across tickets where images/attachments cannot be redacted? We have it a time or two a week, and we are met with a "Redaction failed. Wait a moment, then try again" error. With...
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Just to close the loop on my original issue, I worked with Zendesk support and they ended up making changes that fixed the issue. Our field mapping/syncing is now working for all fields I had in my...
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Hi Dwight Bussman, I'm having trouble getting the results that I expect. Can you help me understand how I would filter to see any and all history for a specific end user? I want to see when it was ...
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Hey Yaniv Dayan I did, I just used my own credentials. However, we do use SSO, so not sure if that has an impact on this setup.
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Hi Heather Rommel, Yeah, unfortunately, that's a known limitation - for the mapping to work as expected, it must be 1:1 Zendesk ticket:JIRA. Our primary use case is defects/enhancement JIRAs being ...
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Oh wow, that logic didn't click for some reason the first time reviewing - thank you!