Jake Warren
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Jake Warrenによる最近のアクティビティ-
+1 for me on this, surprised to not see more votes on this one, some client power users want to be able to interject on tickets for those that they manage, and not having this option prevents that....
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Zach SK - I get it now, yeah you're right. I stumbled across this feedback when searching for what I outlined, but can't find anything directly tied to it. Every time I try to search for it I come ...
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I think there are some different interpretations on this request. The way I interpreted this, and using the Requester field as an example, would be: In a condition setup, I want to say "Requester" ...
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+1 For this, my teams and client base would benefit from having this be a field level permission we can set.
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Also noticing the lack of this feature after having just gone live, would be great to have this added.
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Is there a way to remove the "View Original Email" option in Zendesk? Redacting text only to allow agents to view the redacted content in the original email from the ticket is concerning and goes a...
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Why is it that Light Agents can see the "Customers" tab on the left menu bar when logged in, but not "Organizations"? They can search for organizations or click on the organization tab when looking...
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I see what you're saying, @..., this covers exactly what I needed. Appreciate it!
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Is there a way to disable Zendesk comments from showing in JIRA? We don't want to expose this information within the JIRA. Heather Rommel - Looks like you mentioned this very same thing back in A...
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So one of the things I want to easily look at is amount of time my team is logging each week, think of it as a utilization metric. Time handling makes sense for this, but I'm struggling with how to...