Jake Warren
-
合計アクティビティ171
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー1ユーザー
-
投票37
-
サブスクリプション67
コメント
Jake Warrenによる最近のアクティビティ-
Gabriel Manlapig - That's unfortunate. For the user profile approach of getting this information, how do I ensure that "organization" is a column listed? Looking across a group of tickets, I'm surp...
-
Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...
-
Ahmed Zaid - Sure, that would be greatly appreciated!
-
Not sure if bumping is allowed, but bumping this once to see if anyone has any ideas. Advanced Search doesn't even help in this situation since User "Access" field isn't available in it. Odd that t...
-
Phil Williams - I might have spoken too soon. How do you have a trigger add an internal comment to a ticket? I thought this wasn't possible per this article: https://support.zendesk.com/hc/en-us/ar...
-
Phil Williams - Just want to add a quick thank you as I was searching for a way to accomplish the same thing and your workaround makes perfect sense. Thanks!
-
Hey Erin O'Callaghan, You'd think that, but when I try to toggle through the different sorting of that column to make sure it's not sorting ascending/descending, I'm never able to get what I need (...
-
Hi Dane, I guess let me rephrase my question a bit. Using my screenshot as reference, how do I go about NOT using what is in the "CC email text" box and instead e-mail CC's via triggers? I'd like ...
-
Is it not possible to use @mentions in macros that are internal comments?
-
+1, this would vastly improve the condition configuration experience and functionality!