Jake Warren
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Jake Warrenによる最近のアクティビティへの投票-
Salvador Vazquez - Per your comment from June 16th, is Zendesk still on pace to increase to 30 shared /10 personal views by Q4? Just wanted to check in since we're nearing the last month of Q3.
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This is such a big miss in requirements when rolling out the incident view from a problem ticket. The biggest use case for leveraging problem/incident tickets is wanting to stay organized and in co...
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Just adding another vote for this feature.
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Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...
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+1 Agreed, we need this in place. Especially for fields that are updated via triggers/automation that we want agents to be able to see, but not edit.
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There is a negative side effect to this feature where the content cue tag automatically being added to a ticket modifies the last update time for the ticket. Our views leverage the "updated" column...
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Hi Chandra, Wow, thank you so much for the thorough reply, this is great information for us to consider. Appreciate you taking the time to expand and share your own setup. Final follow-up question...
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Amie Brennan - Thanks! This all makes sense and is what I had assumed was the case, but great to have confirmation. Thanks again!
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Hey Graham Ferguson - it's possible and fairly easy to set up if you follow these instructions here: https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature...
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+1 for this data point to be available