Jake Warren
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Jake Warrenによる最近のアクティビティ-
View for tickets where you're CC'd? (for internal employees)
Often times CSMs will be cc'd on client tickets and may need to add some internal comments. Is there a way to set up a view to show tickets where the current user is CC'd? I'm having issues findin...
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Reporting on "Can view tickets from user's org" access
Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users with this access today and their organization is what I'm after.
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Attachments and images not loading
Daily, our agents and light agents run into issues being able to open attachments and images from tickets. I'm working with Zendesk Support for the last 5 months but figure I'd take it to the commu...
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Expand condition logic for combination of ANDS/ORS
Feature Request Summary: With triggers, automations, views, etc. you can only use "meets all" and "meets any" logic when it comes to conditions. It would be great to allow for custom combinations...
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Report for count of good surveys by date received
回答済みIs there no way to easily create a report that shows me, by day, the count of good surveys we've received? All I'm needing is a simple report that shows me a date (when we received the survey) and ...
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SLA Policy only for tickets created within Business Hours
回答済みI've tried to read through this article, but don't think it's quite what we need: https://support.zendesk.com/hc/en-us/community/posts/4409515203482-Using-SLAs-with-different-timezones-contracts-an...
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Question on modifying SLA Policy
回答済みI have a single SLA Policy today that outlines targets for First Reply Time and Requester Wait Time. I've determined that I need different conditions specified for each, so I want to split them out...
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CC Notification Question
So today we have these settings in place (within Objects and Rules > Tickets > Settings): What I dislike about this, is that this same template appears to be used for both notifying CC on 1) Ticke...
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Discrepancy in standard Support dashboard
When using the assignee activity tab, the bottom table where you can toggle between Assignee Name vs Ticket Group - if I select Ticket Group, I'll see one of my groups has a value of First Reply Ti...
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Way to tell if a ticket was solved through Guide content?
回答済みIs there a way to distinguish when tickets were solved through use of linking the customer articles/content that live in Zendesk Guide? I tried to find Zendesk documentation on this but couldn't fi...