Jake Warren
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Jake Warrenによる最近のアクティビティ-
Solution for coordinating screen share sessions
My agents often have to have back and forth comments in our tickets to coordinate a time that works for both the client and the agent so that they can meet and have a screen share session. Once a t...
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How do you handle non-business hour critical requests?
Curious to know what suggestions the community has. Currently my team works very typical US Monday-Friday corporate business hours, and then we do weekend rotations where we monitor our queues a co...
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Can you factor in product logic into extended ticket access for users?
So I'm aware of the out of the box access dropdown for users that allows you to select either "Can view and edit own tickets only" or "Can view tickets from user's org". We're growing to the size w...
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Need to export end users + all emails (both primary and secondary emails)
Need a way to export end user data, specifically: name, organization, and all associated emails to the user (both primary and secondaries). Does anyone happen to know of a way to do this? We've ena...
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How has Communities/Gather helped your clients and provided value?
This is sort of a broad question, but we have Gather as an available feature to enable, but are really wanting to ensure that it gets used appropriately and is well adopted. I was just curious, esp...
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Add feature for the ability to approve help center registrations
Today when you have end users registering for your help center, the process of them registering, verifying, and getting in, is all done by action on the end user side. If this Help Center is linked...
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Separate out user permissions in Help Center to prevent non-Support contacts from submitting requests
The use case is such that some of our products have very strict limitations on what client users can contact Support (E.g., a limit of 3 support contacts per client). In today's world, anyone with ...
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Is there a way to review/approve Guide/Help Center registrations
When a customer registers on a Guide / Help Center login page, it sends an email to them to finish setting up their account by setting up their password. As soon as they do this, they're brought in...
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Limiting what people see and can do in Guide/Help Center
Is there an easy way to limit what people can and can't see/do in Guide / Help Center? The following two use cases are what we're primarily looking to solve: A user has product A and B, but not C....
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Using URL Target to automate internal comments
Referencing Yaniv Dayan's instructions outlined here: https://support.zendesk.com/hc/en-us/community/posts/4408860808090-How-to-add-a-popup-warning-message-to-organizations-client-s-tickets- I trie...