Jake Warren
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Jake Warrenによる最近のアクティビティへの投票-
Reporting on historical agent login times
As most Support departments have strict shift expectations for agents on when to be signed in, it would be very beneficial to be able to historically track login times for agents. This way if I hav...
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Allow conditions to use all custom field types (multi-line, text, etc.)
This functionality is needed and something that was unfortunately lost when we moved from Salesforce to Zendesk. I want to have logic in our automation that moves tickets from solved to closed so t...
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Expand condition logic for combination of ANDS/ORS
Feature Request Summary: With triggers, automations, views, etc. you can only use "meets all" and "meets any" logic when it comes to conditions. It would be great to allow for custom combinations...
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Ability to remove "View original email" option on comments?
We have discovered that when using the Ticket Redaction app, that the redaction doesn't impact the content when using the "view original email" option of a comment that was sent via email. This is ...
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Reporting on "Can view tickets from user's org" access
Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users with this access today and their organization is what I'm after.
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Report for count of good surveys by date received
回答済みIs there no way to easily create a report that shows me, by day, the count of good surveys we've received? All I'm needing is a simple report that shows me a date (when we received the survey) and ...
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SLA Policy only for tickets created within Business Hours
回答済みI've tried to read through this article, but don't think it's quite what we need: https://support.zendesk.com/hc/en-us/community/posts/4409515203482-Using-SLAs-with-different-timezones-contracts-an...
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Question on modifying SLA Policy
回答済みI have a single SLA Policy today that outlines targets for First Reply Time and Requester Wait Time. I've determined that I need different conditions specified for each, so I want to split them out...
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CC Notification Question
So today we have these settings in place (within Objects and Rules > Tickets > Settings): What I dislike about this, is that this same template appears to be used for both notifying CC on 1) Ticke...
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Discrepancy in standard Support dashboard
When using the assignee activity tab, the bottom table where you can toggle between Assignee Name vs Ticket Group - if I select Ticket Group, I'll see one of my groups has a value of First Reply Ti...