Kat
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アクティビティの概要
Katさんの最近のアクティビティ-
Katさんがコメントを作成しました:
I concur, it would be really helpful if the unsuccessful outbound calls could be reported on in the similar way as the inbound calls are. Is there a way of making a product request for this so this...
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Katさんがコメントを作成しました:
We have a similar requirement, but our agents need to leave an internal note after every interaction with the customer, so would also be interested in getting a solution like this in place.
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Katさんがコメントを作成しました:
Also curious to know if this is something that can be trialled on sandbox first without having this enabled in the production environment
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Katさんがコメントを作成しました:
I have the same issue as Michael Jagt - the support ticket I had opened ages ago was unhelpful and got resolved by Zendesk Support without providing a resolution.
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Katさんがコメントを作成しました:
When will this be possible with Sunco SDK?
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Katさんがコメントを作成しました:
Is there a way to restrict permissions on bulk-editing tickets (like with merging tickets), so only agents with certain permission sets are able to bulk-edit tickets?
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Katさんがコメントを作成しました:
Hey both, however, this addon provides TOO MUCH information for the customer - for a DSAR request we would only need the content of the message, whereas this plugin also provides details like trigg...
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Katさんがコメントを作成しました:
I agree with Terry Ehrhard, this is too much information especially if we want to use this to provide our customers with DSAR - they don't need to know the backend rules like triggers and automatio...
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Katさんが投稿を作成しました:
Is there a way to download all tickets raised by one customer in Zendesk?
回答済みThe customers of my company sometimes request the data subject access request (DSAR) when they close their accounts with us. To complete these requests, at the moment we have to download each ticke...
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Katさんがコメントを作成しました:
So If the support is available from 7am till 7.30pm and we have a business schedule set for that, but the agents are still getting massive numbers of "inactive tickets" assigned to them - what's th...