Quinn McHugh

1. Agent guide
2. Ticket management
3. Accessing your views of tickets

We are still only seeing the 12/8 split as well, when will the 30/10 split be available? Is there option in Admin that needs to be turned on? Same here - please advise.

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• Quinn McHugh
• 作成日時 2023年10月03日 15:32
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. first reply time - first answer is not a public comment but a call

Same here. :( This functionality is needed.

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• Quinn McHugh
• 作成日時 2023年07月19日 21:24
• 0 件の投票

1. コミュニティ
2. Zendesk APIs
3. Trying to Post using the APIs

Hi Rafi Syed, Did you happen to figure out your issue? I'm getting the same error using zenpy and have verified the section, user_segment_id, and permission_group_id are valid, per the create artic...

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• Quinn McHugh
• 編集済み 2022年11月18日 17:57
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

Strong upvote! We recently migrated from Jira Service Desk to Zendesk and not having this feature is a real pain.

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• Quinn McHugh
• 編集済み 2022年07月13日 19:21
• 1件の投票