Frank Ferris
Building the next generation of Connected Spreadsheets at Coefficient. Try it free today to import Zendesk data into Google Sheets on a regular refresh schedule: https://coefficient.io/google-sheets-templates/zendesk-tickets-dashboard
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Frank Ferrisさんの最近のアクティビティ-
Frank Ferrisさんがコメントを作成しました:
Hi Hannah! To create an Explore report for ticket handoffs, you can filter your data by "Ticket Updates" and then select the "Assignee" and "Requester" attributes. From there, you can add metrics s...
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Frank Ferrisさんがコメントを作成しました:
Hi @Mitzi! To view the subject and detail of all incident tickets against a problem ticket (or vice versa), you can use the "Related Tickets" feature in Zendesk. This will allow you to see all tick...
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Frank Ferrisさんがコメントを作成しました:
The checkbox solution should work. Alternatively if you don't have TONS of agents, you could use a unique tag for each agent for easier reporting, but obviously not the most scalable solution.
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Frank Ferrisさんがコメントを作成しました:
Anne's solution is the best way! Set this up ourselves months ago and it worked great, but agree this should be more intuitively built into the product
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Frank Ferrisさんがコメントを作成しました:
Gerardo this is tough to do directly in Zendesk. If you're comfortable working in spreadsheets, I would import your data with an automation tool like Coefficient (which can refresh the data every h...
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Frank Ferrisさんがコメントを作成しました:
100% agree this should be available in ZD reportingA good alternative solution is to export the data into a spreadsheet where you can take advantage of easy formulas and flexible reporting to build...
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Frank Ferrisさんがコメントを作成しました:
Awesome discussion and ideas here! I work for a company that helps automatically import ZD tickets data into spreadsheets, where it can be easier to write custom formulas and define your logic arou...
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Frank Ferrisさんがコメントを作成しました:
I find these types of custom attribute formulas can be a pain. Typically I would export this data to a spreadsheet where you have access to many more formulas - in this case you can use =networkday...
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Frank Ferrisさんがコメントを作成しました:
If you can share how you ran your first analysis (and got inaccurate results), that might help community members figure out what went wrong.Alternatively, if you're more comfortable working with sp...