Hayley Johnson
-
合計アクティビティ29
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票2
-
サブスクリプション16
コメント
Hayley Johnsonによる最近のアクティビティ-
Is there any way yet to see what customers are typing when they have asked a question and have not been transferred to an agent? When I look at the containment report within Explore / Answerbot Fl...
-
I have followed these instructions but I cannot find 'calculated metrics' that I added in the Row's to select? I am not sure where I have gone wrong?
-
Looking for some advice I am using omni channel to distribute all of our tickets to the relevant group based on SLA / priority of the ticket. I am also using flowbuilder to increase self service....
-
Has anybody worked out how you can change the notification behaviour of the messenger channel tickets based on SLA's set? I have flow builder in place which decides if a ticket needs to have a l...
-
Has anybody figured out how to segment tickets that come in via the messenger channel so that some tickets are treated as live chat and some tickets are treated like a 'ticket' with a longer SLA? I...
-
Is it possible to have a custom field which allows customers to upload an attachment? We need customers to provide a screenshot and it would be great to use a custom field in the bot flow to do this
-
Thanks Dan :-)
-
Hi! I want to switch our email channel off and route all tickets through to the helpcentre. Please could somebody share how I can set an automated message for all 'New' emails that we receive but ...