Hayley Johnson
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Hayley Johnsonによる最近のアクティビティ-
do flow builder and omni channel work well together?
I am loving omni-channel, it has really helped us improve our SLA's and prioritisation of tickets. However, I have just started using flow builider to improve self service. When a customer needs...
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Add customer comments to the reporting structure in Explore
When understanding shifts in trends, its important to be able to review the body of the email or chat from a customer to understand why certain ticket types have shifted in volume This should be a...
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Internal team structure when optimising zendesk
We have just implemented zendesk into our business and I would love to know the ideal team structure to continue to optimise zendesk. Do you have dedicated roles just for zendesk product ownership/...