Harper Dane
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Harper Daneさんの最近のアクティビティ-
Harper Daneさんがコメントを作成しました:
Did you ever receive CSATs saying that the case wasn't properly resolved with the 'Case Closed' email? Not often. By the time the requester gets the CSAT email, they've already failed to answer 4...
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Harper Daneさんがコメントを作成しました:
We use the following workflow: (Automation) reminder to the customer once the ticket has been pending customer response for 3 business days. ("We're awaiting your response.") (Automation) reminde...
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Harper Daneさんがコメントを作成しました:
I see what you mean. With my suggestion, you'd have to create a different view for each of the schedule(s) and rely on agents to work certain views during certain hours. Definitely not optimal, sin...
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Harper Daneさんがコメントを作成しました:
Hi Claire — you might set up a custom field or a set of tags to label tickets with their schedule. Then apply the appropriate custom field selection via a "Meets ANY" trigger. For example...IF MEET...
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Harper Daneさんがコメントを作成しました:
I had the same issue - but I was following this article to be able to activate submit a request after an article downvote: https://support.zendesk.com/hc/en-us/articles/5031162785434-Guide-recipe-...
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Harper Daneさんがコメントを作成しました:
I put in a feature request to gather "unhelpful" vote feedback here: https://support.zendesk.com/hc/en-us/community/posts/6394025289498 Hopefully everyone else here looking for a solution like I wa...
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Harper Daneさんがコメントを作成しました:
I put in a feature request to gather "unhelpful" vote feedback here: https://support.zendesk.com/hc/en-us/community/posts/6394025289498 Hopefully everyone else here looking for a solution like I wa...
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Harper Daneさんがコメントを作成しました:
sorin This app looks interesting and I appreciate that you've developed a solution to this problem. I'll check it out. That said, Zendesk customers should not have to resort to paid 3rd-party apps ...
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Harper Daneさんが投稿を作成しました:
Customize Article Vote Counts & Gather "Unhelpful" Vote Feedback
Problem 1: Admins can't control how vote counts display, leading to negatively biased customer perception about article content. Users can vote on articles as "Helpful" or "Unhelpful", but admins c...
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Harper Daneさんがコメントを作成しました:
+1 We're looking for the same functionality. I need to add some "explainer" text to accompany a field. If a customer is requesting a replacement item, I need to be able to link them to how to tell...