Sydney Neubauer
-
合計アクティビティ637
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票309
-
サブスクリプション204
アクティビティの概要
Sydney Neubauerさんの最近のアクティビティ-
Sydney Neubauerさんがコメントを作成しました:
Agreed - the problem we have is that Group is no longer the top suggestion. Previous: I could search for Gr and it would appear at the top of the list for easy seletion New: I have to search for Gr...
-
Sydney Neubauerさんがコメントを作成しました:
What is not documented is that Side Conversations to Private groups can no longer be edited even if the requester of that Child ticket is wanting to make an edit. This breaks all current functional...
-
Sydney Neubauerさんがコメントを作成しました:
Jahn Bronilla we reported the same issue and it was confirmed it was intended functionality that Side Conversations to Private groups can no longer be updated - even by the requester that opened it...
-
Sydney Neubauerさんがコメントを作成しました:
+1 this is definitely something needed and something we still struggle with. There are views shared with everyone but there are columns I want to add, just for myself and not for everyone. So I hav...
-
Sydney Neubauerさんがコメントを作成しました:
There is contextual workspaces - if a ticket meets the conditions, you can have it set which form will be used. It applies to future and existing tickets
-
Sydney Neubauerさんがコメントを作成しました:
Mary O'Neill does the ticket deletion impact historical reporting? For example, does it delete all ticket data or does it retain a shadow of the ticket for reporting purposes (maybe not PII but tic...
-
Sydney Neubauerさんがコメントを作成しました:
It is nice to have an audit log, don't get me wrong but there are a lot of gaps that need to be addressed in order to make it fully functional: We need to be able to search for items rather than t...
-
Sydney Neubauerさんがコメントを作成しました:
+1 this is definitely a security concern. I have voiced this many times with Zendesk as we can restrict who can generate reports but not with views which is a smaller version of a report but still ...
-
Sydney Neubauerさんがコメントを作成しました:
(ADDING TO THE SARCASM) -1 I definitely do not see a benefit to having this feature. I can't see a reason as to why anyone would want to be notified when something breaks and so it can continue to ...
-
Sydney Neubauerさんがコメントを作成しました:
There is a post set up to get feedback for automations: Triggers & Automations - We want your feedback! – Zendesk help