最近の検索
最近の検索はありません

System Administrator
参加日2022年11月28日
·
前回のアクティビティ2023年6月14日
フォロー中
0
フォロワー
0
合計アクティビティ
18
投票
2
受信登録
7
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ System Administrator
System Administratorさんが投稿を作成しました:
Use Case
I am trying to prevent access to some of our documentation articles and prevent access to submitting tickets to some end users. This could be isolated by Organization.
In the past we have not allowed clients in implementation access to our Zendesk site, we don't want them to have access to all product documentation, and we don't want them to have access to submit tickets. Is this possible to do in my current Brand, or if I create a new Brand would that work?
投稿日時:2023年6月14日 · System Administrator
0
フォロワー
2
投票
1
コメント
System Administratorさんがコメントを作成しました:
I think this is the right thread to ask this. Trying to see if it's possible to restrict access on some product articles AND is it possible to restrict access to an end user's ability to submit a ticket? Use case, clients in implementation have typically never had access to ZD, they get it when they 'go live', but I would like to grant access to specific product documentation and no access to ticket submission. We do have a free Brand we could use, but I would prefer not to do that.
コメントを表示 · 投稿日時:2023年6月14日 · System Administrator
0
フォロワー
0
投票
0
コメント
System Administratorさんがコメントを作成しました:
Question about Organizations and Groups. Is there anyway to put an organization into 2 groups? Our use case right now is we have 4 Brands. Our clients are mostly college's. Our 4 brands are our different product lines. But I am trying to keep the support teams separate for now. If I have a College (client) ABC University and that organization is buying two different product lines, but there is one end user that is a end user for both product lines, is there anyway to define that.
コメントを表示 · 投稿日時:2023年2月10日 · System Administrator
0
フォロワー
0
投票
0
コメント
System Administratorさんがコメントを作成しました:
Hi! I just upvoted this and want to share my use case.
Currently we are introducing brands in our environment. I have 3 different support groups, and have set up ticket views so they only see the brand they are working with. However, on the home page, there are all recently created and unassigned tickets, so it could be from potentially all three brands. I have various skill levels working on these tickets and within Zendesk. Our 'story' is three companies coming together. The home page with the tickets is confusing, and could potentially cause people to grab tickets they shouldn't be working, or tickets being assigned to the wrong person, etc.
コメントを表示 · 投稿日時:2023年1月10日 · System Administrator
0
フォロワー
1
投票
0
コメント
System Administratorさんがコメントを作成しました:
Ahmed Zaid Yes it did work. However (I realize this is a basic question) but how do I adjust the size of my blocks.
I got the two support centers in there, and needed to add a third. First screen shot is with the two, then I added a third and it goes below. I will copy my code below the last image.
コメントを表示 · 投稿日時:2022年12月08日 · System Administrator
0
フォロワー
0
投票
0
コメント
System Administratorさんがコメントを作成しました:
Ahmed Zaid that is exactly what I was looking for. I want our main help center just to be a landing page, and to click one what ever brand they need and that will be that brand's landing page. Thank you again!
コメントを表示 · 投稿日時:2022年12月04日 · System Administrator
0
フォロワー
0
投票
0
コメント
System Administratorさんが投稿を作成しました:
We have an already established support and documentation/community site. We have brought in two more product lines and I want a separate brand for each, but I don't want the customer to have to navigate to a new place.
Can I set up one brand for the 'landing page' and hyperlink them to one of the three product lines on a brand page?
Any advice is greatly appreciated.
投稿日時:2022年11月28日 · System Administrator
0
フォロワー
3
投票
3
コメント
System Administratorさんが投稿を作成しました:
I am going to attach a screen shot, but does anyone know how to remove this pane from a ticket view in Support. I can't remember when it changed but that hasn't always been there, can I remove the entire section?
投稿日時:2022年11月28日 · System Administrator
0
フォロワー
2
投票
3
コメント