Mario Valdes

Hi, I'm facing the same problem as @Rickard Karlsson Lundmark: https://support.zendesk.com/hc/en-us/articles/4408832025114/comments/5494289991322

When using the {{issue.last_comment}} field, I get the raw JSON. This didn't happen before, now I'm getting something like this every time:

{"type"=>"doc", "version"=>1, "content"=>[{"type"=>"paragraph", "content"=>[{"text"=>"This is only a TEST", "type"=>"text"}]}]}

Any idea how to fix it? Jira regular smart values are not working (like: {{issue.comments.last.body}})

Hi Ahmed Zaid, no, to this date, we continue to face problems with the Post functions. So, as a workaround I decided to sync the Jira ticket status to Zendesk, and create triggers out of them.

Hello, for the past few days, Jira Zendesk post functions have been unreliable. Sometimes they are triggered, sometimes they don't, even though the transition is being completed. Any idea why this is happening or how can I troubleshoot it?

Is there a way to flag the tickets where an article has been requested using the Knowledge Capture App?