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Minji Kim

参加日2022年11月02日

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前回のアクティビティ2024年7月12日

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さんの最近のアクティビティ Minji Kim

Minji Kimさんが投稿を作成しました:

投稿 Feedback - Ticketing system (Support)

Hi, 

 

I would like to give a short feedback on the newly rolled out ticket conversation improvements. (https://support.zendesk.com/hc/en-us/articles/7006036974234-Announcing-ticket-conversation-improvements-default-experience)

 

In general, our Agents are happy with the new improvements. 

Especially the following grouping function of the messages is something they find particularly nice.

 

image.png

 

One feedback they have for potential optimization is, that it's very difficult to distinguish the color of the checkmarks that show the delivery & read status of the messages. It would be great if the size or the color of the checkmarks can be adjusted so that it's more obviously visible.

image.png
Displaying image.png

 

Thank you for your support always!

 

Minji

投稿日時:2024年7月12日 · Minji Kim

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Minji Kimさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

We need this feature as well.

コメントを表示 · 投稿日時:2023年7月17日 · Minji Kim

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Minji Kimさんがコメントを作成しました:

コメントTicket basics

I can't seem to find the draft mode button available in the email-public reply field. Is there something I'm missing? We are within the Agent Workspace.

コメントを表示 · 投稿日時:2023年5月17日 · Minji Kim

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Minji Kimさんが投稿を作成しました:

投稿 Feedback - Ticketing system (Support)

Hi, I have a feature request that has been mentioned several times from our agent team.

It would be great if the forwarding of attachments from internal notes to customers is enabled.

For example, we are able to forward attachments from internal notes to side conversations as can be seen in the below screenshot. But this is not possible when posting a public comment. 

 

We would be able to optimize our workflow by directly forwarding the attachments, and not having to download them to our computer and re-upload it in the public comment.

Small feature but would make things smoother for the agents. 

Thanks

 

 

投稿日時:2022年12月02日 · Minji Kim

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