Mark Leci
-
合計アクティビティ86
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票31
-
サブスクリプション25
アクティビティの概要
Mark Leciさんの最近のアクティビティ-
Mark Leciさんがコメントを作成しました:
Margaret Brightman you may be able to help this on some level using the organization domain. If you add a domain to an organization, all tickets from users with that domain are associated to that o...
-
Mark Leciさんがコメントを作成しました:
hi again Jake Warren! We have a similar workflow and we actually use Zapier to send out notifications to the team. In general I've found Zapier amazingly useful to extend the capabilities of Zende...
-
Mark Leciさんがコメントを作成しました:
Jake Warren I can't think of a way to do this exactly, but it might generally make sense to split these clients up into different organizations based on the product. If you do this, the client user...
-
Mark Leciさんがコメントを作成しました:
qiang huang I'm not aware of anything else, if you are looking for something different you may want to search the marketplace. The Ticket Field Manager app is made by Zendesk so I think it's the be...
-
Mark Leciさんがコメントを作成しました:
Yes you can do this - Zendesk has a 'Ticket Field Manager' which allows you to hide certain fields or make them read only regardless of whether the end user can see them or not. https://www.zendes...
-
Mark Leciさんがコメントを作成しました:
this is because if a ticket has 0 replies that is still less than 2. I believe what you want is that if a ticket has exactly 1 reply, assign it to the agent. You could also add a condition that cur...
-
Mark Leciさんがコメントを作成しました:
While I think this would be a nice to have, it would probably be better for Zendesk to spend time revamping the entire structure of how triggers and automations work. It's very much outdated and an...
-
Mark Leciさんがコメントを作成しました:
Monica Cruz I believe you can just change Y (year with century) to y (year without century), i.e. {% capture today %}{{'now' | date:'%s' | minus:0600| date:'%m%d%y'}}{% endcapture %}{{today}}
-
Mark Leciさんがコメントを作成しました:
Hannah Lucid I am pretty sure that each ticket can only have one schedule applied, so if you already have a schedule applied to these tickets, I'd suggest the 'within schedule' approach, in which c...
-
Mark Leciさんがコメントを作成しました:
Hannah Lucid thank you for clarifying! This definitely makes sense in terms of CX. The Zapier approach would still work, but if you are not using schedules OR if you have an enterprise plan and can...