José Antonio Viejo Rodríguez

It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimise the search results. It also would apply to the search box of the Guide.

Let me set an example: When you build a flow for a bot / AI agent and when you buid a form, it is reasonable to use a ticket field to ask the users for details, for instance to get information about the kind of product s/he is looking for and eventually to route the ticket. Many times this “ask for details” has a certain relationship with the Guide's section, for instance if you have a section for any kind of product. And many times we have similar articles for different products (price, warranty, etc.), what could mislead the AI Agent to provide information from the wrong product. 

This is why I think it would be wonderful if the details provided by the final user could lead to focus the search to a specific section of the Guide.

No funciona el link para ver las opciones de atributos http://www.kouti.com/tables/userattributes.htm . ¿Podríais revisarlo? Muchas gracias

Apart from Windows and macOS, does Zendesk work with Linux too?

Thank you for your offering.However, we have finally decided to recommend that our customer hire a partner specialized in develping apps for Zendesk. Indeed we have just recommend a partner. If you know any reliable partner I could recommend, please let me know. Thanks

Hi community. We have a customer interested in an app for users to avoid the SSO with double authentication. I see Zendesk has an app for agents and admins, but not for users. 

I have got this article about how to implement it https://support.zendesk.com/hc/en-us/articles/4408845951002-Embedding-customer-service-in-mobile-apps-with-the-Support-SDK but I would like further information. Does anyone have experience on that? Any provider you would recommend for it?

Thank you Alina!

When the use of Zendesk is growing in large companies, a need to name several Administrator might springs. In this case, I think it could be very convinient to name Admins with limited scope regarding the Flow Builder, preventing them to introduce unwilling mistakes in the bots developed by other Admins.

To do so, a logical criterion would be the asignation of specific Admins for each of the brands, so that Brand-1 Admin could only manage the Flow-Builder and create his/her own bots just for Brand1, avoiding interaction (and the introduction of mistakes) with Brand-2 Admin bots.

What do you think about this proposal?