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Marcelino Zarate
参加日2022年9月28日
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前回のアクティビティ2023年7月25日
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さんの最近のアクティビティ Marcelino Zarate
Marcelino Zarateさんがコメントを作成しました:
Hi all! Is incredible this attitude from Zendesk, we've opened a ticket to the support team twice, but the answer is useless. Why they apply this behaviour? "to prevent ticket backlog over flow" they say. Really?
We have internal workflows, documentation, integrations with external tools running process at 30 days, and we can't do it anymore, just because.
Empathy is the cornerstone of customer service. Zendesk is a customer service tool. But they don't know anything about customer service.
コメントを表示 · 投稿日時:2023年7月07日 · Marcelino Zarate
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Marcelino Zarateさんがコメントを作成しました:
Hi! Is this only available for Sells module? Not support?
Thanks a lot!
コメントを表示 · 投稿日時:2023年6月30日 · Marcelino Zarate
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Marcelino Zarateさんが投稿を作成しました:
Hi!
Current scenario: when an Agent attaches some file, our customers receive a notification via email with the classic attachment (not link, just the attached file).
We have also configured a Trigger when a customer update the ticket and attaches a file, our agentens receive an email with the attached file.
Our goal is our agents not to receive this attachment but still the notification about the ticket update.
With the current Zendesk options this is not possible.
We want to preserve our customers to receive the classic attached file, but, for example, not for our agent's notification: a link could be an option.
This is only possible if we configure "the link" notification to our customers instead the attached file, but we don't want this.
Thanks a lot!
投稿日時:2023年5月29日 · Marcelino Zarate
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Marcelino Zarateさんがコメントを作成しました:
Hola Zendesk!
Qué sucede cuando un usuario con más de una organización abre un ticket vía e-mail a nustro @ support?
A nombre de qué organización se abrirá el ticket? Será a la predeterminada?
Mucha gracias!
コメントを表示 · 投稿日時:2023年1月11日 · Marcelino Zarate
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Marcelino Zarateさんがコメントを作成しました:
Hi Zendesk!
What happened if a user with more than one organization open a ticket via e-mail to our @support address?
In whose name will the ticket be opened? Will be the default one?
thanks a lot!
コメントを表示 · 投稿日時:2023年1月11日 · Marcelino Zarate
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Marcelino Zarateさんがコメントを作成しました:
Hi all! Is possible to use this app to make a text field, a "clickable" url? I have an url on text field, but i want to make it clickable, as a truly link.
Thanks a lot!
コメントを表示 · 投稿日時:2022年12月22日 · Marcelino Zarate
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Marcelino Zarateさんが投稿を作成しました:
Hi Zendesk Community!
We are trying to do an automation between Zendesk and ClickUp.
Our goal: when a new ticket is opened in Zendesk, a task should be open in ClickUp.
This is already configured through Zapier.
But the Task should be created or created and then moved to a specific List in ClickUp, accordingly to the Customer. We have a List in ClickUp for each customer.
There is an automation in ClickUp to do this, by creating a kind of rule. But unfortunately i can do it by creating one by one, and you can imagine if i have to do this customer by customer, well is the opposite to "automation".
To be clear: we need to each new ticket opened in Zendesk, go to ClickUp to that Customer's specific List.
Thanks a lot for help and comment.
Any experience or idea?
Kind regards!
投稿日時:2022年9月28日 · Marcelino Zarate
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