Rawan Dawairi
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合計アクティビティ12
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アクティビティの概要
Rawan Dawairiさんの最近のアクティビティ-
Rawan Dawairiさんが投稿を作成しました:
Creating Subgroup or sub organization
Hi, We would like to create sub-group field or sub organization field then restrict support agents visibility to see the tickets within their sub groups or sub organizations. It does not seem to be...
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Rawan Dawairiさんが投稿を作成しました:
More options for tickets access / Tickets Accessibility options
Hi, I would like to make support agents able to restrict access of the ticket to specific person or group of customers. Currently, the only options in access drop down list are the following: the c...
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Rawan Dawairiさんがコメントを作成しました:
Hi, is it possible to add a checkbox in which customers can lock access to the ticket from other users in the same organization. Do we have a workaround to change the permission so specific user...
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Rawan Dawairiさんがコメントを作成しました:
Hi, I have been trying to add the job title to the signature which is a custom user field. I tried to insert the below but it didn't work. {{user.custom_fields.field_key}} {{agent.custom_fields.fi...