Panashe Nyenya

Hi, 

I've created Triggers for all the agents in our team for when they send out text messages to our consumers, in each text message sent out the text will contain ‘Hi my it’s (with the agent's name) below is the triggers set up but this does not seem to be working all the time only with certain messages. Please can I have help with correcting the trigger to ensure it applies to any text messages that are replied to so they auto-assign to the original agent that sent the message 

Hi, please can we have this feature back for our agents upvoting for this feature to be put back. Thank you 

Hi, I'm currently trying to create a trigger for a specific agent within a group. How do I do this? I only want them to receive email notifications when they are mentioned or tagged etc having trouble doing this