Dan R.
Operations wizard, Zendesk enthusiast, 3d printing hobbyist, community moderator
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Dan R.さんの最近のアクティビティ-
Dan R.さんがコメントを作成しました:
It sounds like you need two views. Together, these would show assigned tickets in a group and unassigned tickets within the team. one with a condition of Group is 'X' Assignee is '-' and another ...
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Dan R.さんがコメントを作成しました:
Hey Dane CorleyThanks for the update. Quick question, when you wrote that updates could be done"Via the Agent Dashboard administrators will be able to edit the Tags associated with a Ticket"Did you...
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Dan R.さんがコメントを作成しました:
Great initiative Mo, and great initial examples. Here's my wishlist: Allow for fields to be stacked adjacent to each other in the layout. The endless scroll is not always necessary! Zendesk did/do...
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Dan R.さんがコメントを作成しました:
Thanks, I've moved this to the Guide Feedback community. Thanks for posting!
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Dan R.さんがコメントを作成しました:
Hey Mark, is this something you're trying to build in a Zendesk App or a customization you're trying to make to the ticket forms in Guide?Depending which, it might be better suited in a different p...
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Dan R.さんがコメントを作成しました:
This is feedback for the Salesforce integration team - it would be superb if when merging a SF Account if it could trigger an event to use the Merge Org API (ideally via a configurable parameter, l...
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Dan R.さんがコメントを作成しました:
Hey Andre, You can do this in your Admin Centre -> Objects and Rules -> Tickets -> Settings and unchecking Set Composer to public channel by default. Hope that helps!
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Dan R.さんがコメントを作成しました:
Hey @...Yes, your description for the third example lines up with what I'd expect. If the agent changed the status and submitted, they should not be able to change back to a the old status that the...
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Dan R.さんがコメントを作成しました:
Desperately need a way to set relative dates in filters. Last 7d, Last 30d etc. don't work for us. We need to be able to set reports for timeframes like Last Month, This Quarter, This Year etc.This...
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Dan R.さんがコメントを作成しました:
When mapping the 1-5 response to the good/bad scale, where does a 3 fall? Our team considers 3 a negative score, but others may consider it neutral or positive.