Amanda Hickman

I can filter views by assignee, but I'm trying to figure out whether there's a way to see all the tickets that a given user is following. I haven't been able to find that any place.

I have never turned this on and don't want to use it. We also do not use chat. But I can't seem to make the “Launch the messaging widget for your brands” alert go away. 

How do I disable this? We have not staffed it and we do not plan to offer it. We do not want chat or messaging. 

I would definitely love to be able to look through my list of macros and see, right there, a link to all tickets the macro was applied to. This would help us audit our established systems. 

We've concluded that we're not going to use the messaging widget for our brands. But this box keeps coming back:

Does anyone know how I can permanently disable it? It is distracting and honestly infuriating. We evaluated messaging and came to the conclusion that we're not interested.

I have basically the same question, in a different context: I'm looking at a very old question and I want to know which, if any, Macros were used on the ticket. Is there any way to see this?

We're actively trying to improve macro usage. Based on my reading here, especially https://support.zendesk.com/hc/en-us/community/posts/4409222613274-Tip-How-to-optimise-your-macros-usage-in-Zendesk and https://support.zendesk.com/hc/en-us/community/posts/4409222588698-Explore-report-on-macro-usage it seems like the best/only way to track Macro usage meaningfully is to edit our macros to ensure that each one adds a tag or tags indicating that a macro was used and/or which macro was used.

Is it accurate to conclude that there's not another way to find tickets we have (or have not) used macros on, or to find macro usage by agent?

Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically receives notice that a ticket has been created. I'd strongly prefer to reply to the sender, alone, with that information.

Also, if you reply to an individual sender on any one ticket, by default Zendesk CC's everyone in a reply-all. I'd really like to default to replying to the sender.

Is this something we can fix? I looked around in our rules and I don't see a setting that looks like it would cover this.