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Jim Tatum

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    Jim Tatumさんがコメントを作成しました:

    Steve Logan We are moving to Remedy which uses Salesforce as a backbone and since our company already has a large salesforce footprint we are just adding this feature to our existing platform.

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    Jim Tatumさんがコメントを作成しました:

    Well after 4yrs of this Zendesk BS and them not listing to their customers needs, we have made the decision to LEAVE Zendesk at the end of our subscription period in June next year. We as a large c...

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    Jim Tatumさんがコメントを作成しました:

    The problem with Zendesk is, they believe the data doesn't belong to us Zendesk subscribers. They actually believe it belongs to Zendesk and they can provide whatever feature they feel we need or d...

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    Jim Tatumさんがコメントを作成しました:

    Bill, That is exactly what I am trying to get thru to Zendesk, scenario #1. We need to know how long it took our support agents to respond to the customer. We don't care about average or median times.

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    Jim Tatumさんがコメントを作成しました:

    Graeme, Sorry for the late response. What I am looking for is the actual time of the first response by our support staff. We need to know for our SLA metrics when an agent first responded to a new ...

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    Jim Tatumさんがコメントを作成しました:

    Hello all,   I have need for a custom metric that only calculates the FRT to only when the ticket is assigned or taken by an agent. I have been working with Zendesk support and have been told this ...