Antonio Naddeo
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Antonio Naddeoさんの最近のアクティビティ-
Antonio Naddeoさんがコメントを作成しました:
Dear Peter and Toby, I believe that side conversation is a great product but there are things that needs to be taken into account specially by looking at agent working with them. We are about to st...
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Antonio Naddeoさんがコメントを作成しました:
What advances have been made on the ability of reporting on side conversations? Today we manage all our escalation to our external partners with father/child solution. For one incident we always ha...
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Antonio Naddeoさんがコメントを作成しました:
Hi Brett, If we sign up for side conversations, it is because we need to talk to our external partners to solve an issue, today we do so with a 2 connected tickets systems. We use macros at every s...
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Antonio Naddeoさんがコメントを作成しました:
Dear Pedro, Thank your your kind answer but as a matter of fact by playing with a trigger and a macro, I was able to achieve 2 key aspect that are clearly missing. I have signed up for collaboratio...
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Antonio Naddeoさんが投稿を作成しました:
when we will have a semaless integration of the zendesk chat experience with zendesk support?
回答済みI would like to see zendesk chat being a part of Zendesk Support, as if working with Zendesk Chat, would be the same as working with Zendesk Support, so that we could take real advantage of the po...
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Antonio Naddeoさんがコメントを作成しました:
macro can only be used to initiate a new side conversation? Or you can use macros to write a response to an existing side conversation? This is quite important.
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Antonio Naddeoさんがコメントを作成しました:
I understand all the things that light agents cannot do, but I do not understand why they can't reassign tickets. If I have a specific team of light agents dedicated to a specific type of issues a...
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Antonio Naddeoさんがコメントを作成しました:
Hi Toby, This is great news but I have a problem or probably what I want to achieve is not possible I use a macro to send a predefined message to a slack channel. In this channel I have a custom b...
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Antonio Naddeoさんがコメントを作成しました:
is there any plan to add the "send a message via slack" as a macro action?
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Antonio Naddeoさんがコメントを作成しました:
Hello, 1) can you use macros to initiate a slack side conversation? 2) if yes can you use placeholders in the slack side conversation? We have a bot built in our slack with a series of commands (...