Greg - Community Manager

1. コミュニティ
2. Support Q&A
3. How to automatic open top_bar app by not using "background": "assets/iframe.html"

Hi Samir Sarkar! The reason that this is not working is because the Ticket Field object is only available in the Ticket and New Ticket sidebar locations. When you try to call that from the Backgrou...

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• Greg - Community Manager
• 作成日時 2020年10月12日 20:31
• 0 件の投票

1. コミュニティ
2. Guide Q&A
3. Guide view controller on iOS is returning 'No articles found'

I'll go ahead and open up a ticket for us to talk! And you're right...definitely not restricted! Talk to you soon.

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• Greg - Community Manager
• 作成日時 2020年10月06日 16:27
• 0 件の投票

1. Support
2. ...
3. SDK
4. Mobile Chat SDK: How to fix the attachment icon not showing in your mobile app

Within the confines of our SDK, the only customization options are what we have listed in this article: https://developer.zendesk.com/embeddables/docs/ios-unified-sdk/customize_the_look You could ...

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• Greg - Community Manager
• 作成日時 2020年10月05日 19:52
• 0 件の投票

1. Support
2. ...
3. SDK
4. Mobile Chat SDK: How to fix the attachment icon not showing in your mobile app

Hi Daniel! We recently discovered that this functionality did not currently work on iOS and I apologize for the confusion, as it appears that it is still in our documentation. I'm going to request ...

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• Greg - Community Manager
• 作成日時 2020年10月05日 18:36
• 0 件の投票

1. コミュニティ
2. Guide Q&A
3. Guide view controller on iOS is returning 'No articles found'

Hi Caio Biodere! Is your help center restricted by any chance? As in, does it require users to log in to view your content?

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• Greg - Community Manager
• 作成日時 2020年10月05日 18:20
• 0 件の投票

1. コミュニティ
2. 📱 Zendesk Support EAP - Mobile Apps
3. iOS SupportSDK problem

Hi Yuval Gal! Could you please try reproducing this issue with our sample apps and let me know if the issue persists? It sounds like this is more of an issue with your build, than with our SDK, but...

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• Greg - Community Manager
• 作成日時 2020年10月05日 18:05
• 0 件の投票

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Enabling push notifications in the Chat SDK for mobile apps

Hi there! It looks like you have an open ticket right now where you are working with a member of our team who is an expert on the SDKs. There is some code that he has asked you to provide, so once ...

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• Greg - Community Manager
• 作成日時 2020年10月01日 19:26
• 0 件の投票

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Using OAuth authentication with your application

That really depends on your situation. Password grant types are useful if there is no user interaction required, but you'll want to ensure that your method of sending and storing the credentials ar...

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• Greg - Community Manager
• 作成日時 2020年09月24日 16:49
• 0 件の投票

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Using OAuth authentication with your application

Hi Manan! If you are looking for Support functionality, you can not use the Chat OAuth. You will need to use the Support OAuth, which you can find here.

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• Greg - Community Manager
• 作成日時 2020年09月23日 20:03
• 0 件の投票

1. コミュニティ
2. Support Q&A
3. How to reduce the loading/fetching time of incremental API

Thanks for the explanation! From what I'm reading, I think that this is something that you can simply do over the course of the day, so that when you're doing the "final" call, it's not going to co...

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• Greg - Community Manager
• 作成日時 2020年09月21日 17:00
• 0 件の投票