Greg - Community Manager
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Greg - Community Managerさんがコメントを作成しました:
In this case, ticket.customField isn't defined anymore, so it doesn't know where to look. You'll need to either pass that in with a global variable when you have a function that looks at ticket dat...
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Greg - Community Managerさんがコメントを作成しました:
Thanks for that. Just so that I can try and narrow down the problem, does console.log return the value correctly? Also, I just noticed that `ticket_field` is pointing to "data.user.customField:fiel...
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Greg - Community Managerさんがコメントを作成しました:
Would you mind providing some information about how you're implementing this and what the specific problems are that you're having?
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Greg - Community Managerさんがコメントを作成しました:
Hi Nosicelo Jikumlambo! A 500 level error indicates that the server that you're contacting ran into a problem with the request. In order to determine what the issue is here, you will need to contac...
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Greg - Community Managerさんがコメントを作成しました:
I was able to successfully load a PDF using our Chat v2 Demo app: If you still run into the issues with PDFs running that sample app, then there must be an account level problem that is causing th...
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Greg - Community Managerさんがコメントを作成しました:
Hi Todd Baker, good question! To actually update the article's body, you would need to use the Translations endpoint, since every article is technically a "translated version" even in a single-lang...
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Greg - Community Managerさんがコメントを作成しました:
Great, thanks for doing that! Greg Katechis | Developer Support and Enablement Engineer
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Greg - Community Managerさんがコメントを作成しました:
Hi Jonathan! Our API does not provide a method to actually download the attachment, but you can certainly write a script to pull the content_url/url out to then download it with whatever download m...
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Greg - Community Managerさんがコメントを作成しました:
Hi there! As far as I can tell, the only documentation that we have regarding Mailgun is around Zendesk Connect. I will admit that I'm not familiar with this myself, but have you taken a look at th...
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Greg - Community Managerさんがコメントを作成しました:
Hi Mayukh Bit! Our Guide APIs do not have an option to list all comments, so we do require either a user or article ID to list those comments. I can see why you would want this though if you were i...