Hannah Lucid
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合計アクティビティ167
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アクティビティの概要
Hannah Lucidさんの最近のアクティビティ-
Hannah Lucidさんが投稿を作成しました:
Feature Request - Multi-Line Field in Actions for Macros
Hello,It would ne create to be able to use a custom ticket field (multi-line text fields) as an action in Macros. We utilize this field type for "Resolution Notes". It's required that our agents fi...
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Hannah Lucidさんがコメントを作成しました:
+1 on having a multi-select field be able to be a condition on the form. Example: Multi-Select List has "Monitor, Keyboard, Mouse, Cables". Condition would state if "Cables" is selected from thi...
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Hannah Lucidさんがコメントを作成しました:
+1 on having the ability to add ticket sharing action to a macro.
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Hannah Lucidさんがコメントを作成しました:
Ifra Saqlain that worked. You are AWESOME.
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Hannah Lucidさんがコメントを作成しました:
Ifra Saqlain Saqlain, is there a way to hide a form tile in the Guide? I tried using the coding above and was not able to remove this from our support portal: https://rpmtest.zendesk.com/hc/en-us
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Hannah Lucidさんがコメントを作成しました:
Mark Leci this is excellent!! With multiple schedules, would I need to update any other notification trigger I have or would they be OK since the trigger is built to send only with this schedule? D...
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Hannah Lucidさんがコメントを作成しました:
Mark Leci absolutely! Thank you for asking for clarification. When a requester submits a ticket for a specific topic (ex. Transfer), if it is 2 PM CST or after, the requester would immediately re...
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Hannah Lucidさんが投稿を作成しました:
Automation Question - Notification after 2 PM CST
Hello, is there a way to have Zendesk send a notification after a specific time has passed (example 2 PM CST)? Our Treasury team has a cut off time for Wires Transfers and was hoping that a notific...
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Hannah Lucidさんがコメントを作成しました:
Jahn Bronilla, of course! Thank you for asking for clarification. We use Zendesk to support our employees and there are employees who are no longer with the company that have unsolved tickets ope...
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Hannah Lucidさんが投稿を作成しました:
Best Practice Question - Termed Requester
回答済みHello, We are a B2E support team that was wondering what the best practice for tickets when the requester is no longer with the Company would be. Something more automated and less manual is better.