Duckey

Others, like "Notify Requester and CCs of Comment Update," are crucial if you want your target audience to read your message. Some Triggers, like "Notify All Agents Of New Request," may be unnecessarily pushy. Use the Proactive Ticket Notification Trigger for any discussions your agents begin using the web interface! Pro Tip: If you're ever confused about whether a Trigger delivered a notification on a ticket, you merely need to glance at the event log.