Kalle Windefalk
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合計アクティビティ244
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前回のアクティビティ
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アクティビティの概要
Kalle Windefalkさんの最近のアクティビティ-
Kalle Windefalkさんが投稿を作成しました:
Feature request: Want function to make an article unlinkable from the Knowledge Center app
We create all our documentation in guide. From simple q&a to policies. Since we want to capture all questions and problems from tickets and sometimes link to policy documents or more complex manual...
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Kalle Windefalkさんがコメントを作成しました:
I would like to see a "permission to publish internally" solution. The agents that are creating articles can't link them to the ticket until they're published and they don't get the link counts. Al...
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Kalle Windefalkさんがコメントを作成しました:
+1
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Kalle Windefalkさんがコメントを作成しました:
I just tried to disable the setting but the ticket is solved anyway. The only difference is that the Rapid Resolve message is posted as a public comment.
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Kalle Windefalkさんがコメントを作成しました:
Please add the ability to schedule an agents out of office duration. We have a trigger that put the ooo agent's ticket back to the default group/view upon ticket update for that agent. We set all...
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Kalle Windefalkさんが投稿を作成しました:
Track search words from the KC app and build a report in Explore
Zendesk support informed me that tracking search words from the KC app and build a report on it in Explore isn't possible today. This feature would be really helpful in a KCS organization. I can t...
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Kalle Windefalkさんがコメントを作成しました:
That is awesome news. Now I'm happy =)Thank you Kasper SørensenI'll vote for Denmark in the next eurovision contest as a tribute ;)
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Kalle Windefalkさんがコメントを作成しました:
Agree! I wanted to use "Contact us" category leading directly to an article with the contact details. I had to fiddle with the code to be able to accomplish this but it should really be a standard ...
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Kalle Windefalkさんが投稿を作成しました:
Make knowledge center app available in agent workspace chat channel
計画済みPlease integrate the knowledge center app with chat channel in agent workspace. This is a must-have for any support org dealing with articles and the KC app. The workaround we use now is to open a...
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Kalle Windefalkさんがコメントを作成しました:
Agree. I want to combine support dataset and guide dataset. Today I can't report on ticket volumes against guide events which would be great for KCS organisations.