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Giga Paitchadze
参加日2023年2月02日
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前回のアクティビティ2025年2月26日
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さんの最近のアクティビティ Giga Paitchadze
Giga Paitchadzeさんがコメントを作成しました:
Ferran Barneda Hi, I believe I have answered another ticket about the same issue, here the same info from me: our IVR consists basically only of 1 Level.
Let me briefly explain - we have 2 languages, incoming call is greeted with an option to continue listening to default language, or to click 2 for English.
When users click 2 for English, they don't have to click anything anymore, they will receive a recording warning, some music and connecting to operator notice - that is all.
In such cases the repeat 3 times rule is really disturbing the user experience, that's why we would like to have the feature as requested by many subscribers here
コメントを表示 · 投稿日時:2025年2月17日 · Giga Paitchadze
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Giga Paitchadzeさんがコメントを作成しました:
Hi Ferran Barneda our IVR consists basically only of 1 Level.
Let me briefly explain - we have 2 languages, incoming call is greeted with an option to continue listening to default language, or to click 2 for English.
When users click 2 for English, they don't have to click anything anymore, they will receive a recording warning, some music and connecting to operator notice - that is all.
In such cases the repeat 3 times rule is really disturbing the user experience, that's why we would like to have the feature as requested by many subscribers here
コメントを表示 · 投稿日時:2025年2月13日 · Giga Paitchadze
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Giga Paitchadzeさんがコメントを作成しました:
Hi Ferran Barneda thanks for pointing that out - I am indeed using the default option, BUT unfortunately, the voice is playing 3 times in a row and only after that the redirect is happening.
Is it possible to setup the voice to be played only once?
コメントを表示 · 投稿日時:2025年2月13日 · Giga Paitchadze
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Giga Paitchadzeさんがコメントを作成しました:
Hi Rohan,
is there any way of knowing the upcoming features for SIP outgoing calls, such as pricing etc?
コメントを表示 · 投稿日時:2025年2月07日 · Giga Paitchadze
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Giga Paitchadzeさんがコメントを作成しました:
Hi, are there any updates about this issue?
In my case I have a bilingual IVR menu - so users have to click only 1 button to switch languages, from there on they don't click anything and routing is configured by default; but each audio plays 3 times which is a bit inconvenient.
Is there a way of adjusting the setting from 3 to 1?
コメントを表示 · 投稿日時:2025年2月06日 · Giga Paitchadze
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Giga Paitchadzeさんがコメントを作成しました:
Hi, are there any updates about this issue?
In my case I have a bilingual IVR menu - so users have to click only 1 button to switch languages, from there on they don't click anything and routing is configured by default; but each audio plays 3 times which is a bit inconvenient.
Is there a way of adjusting the setting from 3 to 1?
コメントを表示 · 投稿日時:2025年2月06日 · Giga Paitchadze
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Giga Paitchadzeさんがコメントを作成しました:
Hi Liza,
as I understand, in the new Messaging function (since 2024) there is no differentiation between the doc file types?
As far as I could find, it's either allowing all file attachments or disallowing them; there was no option of allowing PDF, JPG, PNG and disallowing DOC, XLS files
コメントを表示 · 投稿日時:2025年1月31日 · Giga Paitchadze
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