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Greg Mills

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    Greg Millsさんが投稿を作成しました:

    Simple reporting - help needed

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    Hello all, I need to provide a client with a list of support tickets raised every month. I just need a PDF or Excel file of the ticket IDs, subject and date raised/closed. I've checked out Explore ...

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    Greg Millsさんがコメントを作成しました:

    +1 on your rant :-) I just need a simple list of tickets and the date closed by month. Can't figure it out so I'm having to raise a support ticket! Rubbish.

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    Greg Millsさんがコメントを作成しました:

    Hi Graeme, thanks for your advice.

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    Greg Millsさんがコメントを作成しました:

    Hi Tara, thanks for your input. I did try that but it returns the number of tickets over time. I need the tickets themselves for audit purposes. A client needs to see why these tickets were raised ...

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    Greg Millsさんが投稿を作成しました:

    Simple search and report

    回答済み

    Hi all, I need a simple report that lists any tickets created with a particular custom field checked. Ideally, I'd then like this report emailed as a PDF to me. I can't find a way of doing this. Ca...

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    Greg Millsさんがコメントを作成しました:

    Please implement this feature, we have just changed our company brand and now have to move hundreds of articles over manually. Most have screen shots that will need to be recreated! It's nuts that ...