Avatar

Donald Fontanilla

  • 合計アクティビティ
    22
  • 前回のアクティビティ
  • メンバー登録日
  • フォロー
    0ユーザー
  • フォロワー
    0ユーザー
  • 投票
    2
  • サブスクリプション
    13

アクティビティの概要

Donald Fontanillaさんの最近のアクティビティ
  • Avatar

    Donald Fontanillaさんが投稿を作成しました:

    Ability to Exclude User Groups under Assignee (default option)

    Hi ZD Product Team, I noticed that the group setting for each account is limited to only created/selected group options.  It has the ability to assign a user to a "group name" but ZD does not have ...

  • Avatar

    Donald Fontanillaさんが投稿を作成しました:

    Quick Help when hovering over a field

    Hi Support, It would be helpful if there are certain fields in triggers when you hover over them it gives you like where the field can be configured or like tips on how to update or modify it.   Ex...

  • Avatar

    Donald Fontanillaさんが投稿を作成しました:

    Parent and Child Ticket Relationship Option built into Zendesk

    Hi Support,   We would like to have the functionality of a PARENT vs CHILD ticket structure to be built into Zendesk. This is similar to the PROBLEM vs INCIDENT built in option in Zendesk but only ...

  • Avatar

    Donald Fontanillaさんが投稿を作成しました:

    Add custom CC list [End-Users] via Macros

    I want Zendesk to have the ability to add end-user emails via macro so it saves a lot of time adding individual emails each time you need to send like a standard report to customer. As we have an u...

  • Avatar

    Donald Fontanillaさんがコメントを作成しました:

    Same issue here wherein we have customers globally that are not tech savvy. Some are used to downloading attachments normally (not links). I think Alex has a point in where there should be "options...

  • Avatar

    Donald Fontanillaさんがコメントを作成しました:

    Hi Christian, Sorry might have posted under the wrong category. Yes it is for Zendesk ticket attachments. This is my first time in posting a comment as I did not have access to do so before. I've...

  • Avatar

    Donald Fontanillaさんがコメントを作成しました:

    Hi, I'd like to recommend if we can have attachments that customer can directly access the attachment without having to log into Zendesk. For example, when they receive outlook notification in reg...