Simon van de Westerlo
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Simon van de Westerloさんの最近のアクティビティ-
Simon van de Westerloさんがコメントを作成しました:
+1
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Simon van de Westerloさんがコメントを作成しました:
Hi all, take a look at https://support.zendesk.com/hc/en-us/community/posts/205750118-CC-Customer-On-All-Organisation-Requests , seems there's a solution for this issue.
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Simon van de Westerloさんが投稿を作成しました:
Color in text of help center
回答済みWe often paste a piece of (SQL) code in our helpcenter. It would be nice if we could mark some words with another color. This works when you paste the text but when the article is published the col...
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Simon van de Westerloさんがコメントを作成しました:
+1 In our business our customers constantly reorganize and therefore this is needed
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Simon van de Westerloさんがコメントを作成しました:
+1 @ Andrew, as I also asked in the other similar post, is there an ETA ?
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Simon van de Westerloさんがコメントを作成しました:
Just add something like : Precondition Ticket tag doesn't contain: reminder_send Action Add ticket tag : reminder_send
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Simon van de Westerloさんがコメントを作成しました:
Hi Carly, You'll need an automation for this and not a trigger. In an automation you can select Ticket : hours since... That's what you need. Good luck !
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Simon van de Westerloさんがコメントを作成しました:
We need to check if a custom text field is filled when sending an e-mail and that's not possible now. +1 !
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Simon van de Westerloさんがコメントを作成しました:
+1 Why Cloudset and not default in Zendesk ?
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Simon van de Westerloさんがコメントを作成しました:
Thanks Spike, this very usefull to me, we have the same kind of service organisation and I believe this could be something to consider.