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Bruce Williams
参加日2023年7月27日
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前回のアクティビティ2024年1月02日
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さんの最近のアクティビティ Bruce Williams
Bruce Williamsさんがコメントを作成しました:
Kristie Sweeney Anunay Sinha I am not seeing this available to me. We have the Enterprise plan.
Do you have to do something to add my account to the Beta? Please contact me directly to get this feature made available.
Thanks
Bruce
コメントを表示 · 編集日時：2024年1月02日 · Bruce Williams
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Bruce Williamsさんがコメントを作成しました:
Mary O'Neill please send me an invite for this data feature We very much need this
コメントを表示 · 投稿日時：2023年11月09日 · Bruce Williams
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Bruce Williamsさんがコメントを作成しました:
Thanks for the tip clearing cache solved this for me as well. Zendesk, please update this with troubleshooting steps to resolve. I have a default form and was receiving the error. Clearing the cache resolved the issue. @... please update this with troubleshooting steps!!!
コメントを表示 · 編集日時：2023年10月10日 · Bruce Williams
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Bruce Williamsさんがコメントを作成しました:
Bruce Williamsさんがコメントを作成しました:
This Zendesk documentation appears incorrect or outdated;
Attachment size limitations
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Email and web form attachments (meaning an inline and appended attachment) limit for a single file is 7 MB.
The total of all email attachments cannot exceed 10 MB. When these limits are exceeded, Support will attempt to process the attachment as a linked attachment instead, except for in side conversations.
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Linked attachment for a single file is 50 MB.
If you try to attach a file that is larger than 50 MB, an error message will display and inform you that the file is too large. The attachment will be dropped, meaning it will not be attached to the ticket (as either an email or linked attachment).
I have tested Emails received in Zendesk support, creating tickets. If the email contains an attachment greater than 50mb, then the attachment will not be in the ticket, just as bullet 2 says above.
However, with respect to bullet 1, I am seeing that the total of ALL emails in a single attachment, is NOT limited to 10mb. I need to know what the Total limit actually is please.
I tested several scenarios.
#1 - A single email with attachments of 48mb and 6mb. Email was received with both attachments.
#2 - A single email with attachments of 15mb, 6mb and 2mb. Email was received with all 3 attachments.
Please explain what the Total attachment size limit is for a single email.
Thanks
コメントを表示 · 投稿日時：2023年9月28日 · Bruce Williams
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Bruce Williamsさんがコメントを作成しました:
Without customization, the dashboard is just more clutter. Everyone's requirements are different. The updates pane is a complete waste of space and information for OUR use case, however it may be different for others. I want to disable the updates pane and put more info in the ticket listing. I have custom fields and need these here, otherwise the use case is useless for OUR use case.
The good and bad are useless for OUR use case. All our tickets are generated from incoming emails, and we do not use any surveys on the platform.
The point is that everyone will have different needs, so either it needs to be fully customizable, or at a minimum allow us to turn it off. If it does not meet our needs, we can disable and handle our workflows thru View which are customizable. It may be better for Zendesk to spend their development resources to enhance the customization capabilities of Views, rather than try to duplicate the functionality on the Dashboard.
Thanks
コメントを表示 · 投稿日時：2023年9月26日 · Bruce Williams
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Bruce Williamsさんがコメントを作成しました:
as a further comment, when the user clicks the Manage Views, the Admin panel for the Views opens.
Again, the user role specifies "See views only". IMHO, the user should not be Allowed to open the Admin panel.
コメントを表示 · 投稿日時：2023年8月30日 · Bruce Williams
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Bruce Williamsさんが投稿を作成しました:
I have a Role and users in a role, where the view permissions are set to See Views Only. These users still have the Manage Views link that appears in the view pane in the workspace. This is confusing to the users and introduces un-necessary support and questions about the functionality.
If I as the administrator, assign users to a role and only allow View access, I do not expect them to see a link to manage views or open a ticket saying the link to manage views does not work. Seems to me this should be a very simple change to NOT display the link, when the user only has See Views Only permission.
投稿日時：2023年8月29日 · Bruce Williams
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