Nate

Is there a way to merge the tickets from phone calls to the imported users if the phone number matches? I see this works for emails but I am having trouble getting this to work for phone numbers.. is there a formatting issue potentially (e.g., +1 (###) ###-#### vs ###-###-####)? 

Brett Bowser were you able to find the add-on that Jeffrey mentioned on 6/22? This is a crucial feature that I would like to implement and it would be helpful to know what the third-party add on is so we can use this in the meantime.