Zaryab Khan
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Zaryab Khanさんがコメントを作成しました:
This needs a response from Zendesk!
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Zaryab Khanさんが投稿を作成しました:
To generate a formula that calculates the sum of business hours a ticket spends with a specific DevOps group in Explore
Hello - Recently I have been trying to create a custom metrics where it will populate a Business Hours a service/incident ticket is assigned to ticket group DevOps - so far I have had no luck with ...
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Zaryab Khanさんがコメントを作成しました:
I have been trying to compute Business hours a ticket spends in different/particular ticket group. I have tried this formula but with very marginal success (Computed only 3 tickets with non zero va...