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Matt Hill

参加日2023年3月29日

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前回のアクティビティ2023年11月13日

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さんの最近のアクティビティ Matt Hill

Matt Hillさんがコメントを作成しました:

コミュニティのコメント Feedback - Voice (Talk)
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Hi Sean,

We're also interested in real-time streaming of agent calls - are there still plans to start development for this feature in early 2024? Do you have any insight into a potential release date Zendesk would be aiming for?

Thanks

コメントを表示 · 投稿日時：2023年11月13日 · Matt Hill

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Matt Hillさんが投稿を作成しました:

投稿 Feedback - Developer Platform
Feature request: Allow for either markdown or HTML to be rendered when using the "transcription_text" field in the voice comment object

Hi,

I'm trying to add a transcript with multiple speakers to a voice comment through the API, following this documentation.

However, it's currently very limited as it does not allow for line breaks. This is an issue when you have two speakers as ideally you'd want it to render the transcription like this:

Transcription

Speaker 1: Hello

Speaker 2: Hi

Speaker 1: How may I help you today?

Currently, the voice comment renders it all in a single (and difficult to read) line:

Transcription

Speaker 1: Hello Speaker 2: Hi Speaker 1: How may I help you today?

As you can see, the latter is really tricky to read with lack of speaker separation. Would it at all be possible to make this change to at least enable line breaks in the transcription field?

編集日時：2023年3月30日 · Matt Hill

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