SFARR1752
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SFARR1752さんの最近のアクティビティ-
SFARR1752さんがコメントを作成しました:
Can through the REST API, one populates Ticket Fields rather than User attributes? This information would be required by the agents to facilitate ticket resolution. For example the ride details o...
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SFARR1752さんがコメントを作成しました:
Christopher Kennedy We would need to gather info invisibly to the user - the authentication of the mobile number and e-mail address through the JWT authentication and other attributes via an API ca...
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SFARR1752さんがコメントを作成しました:
Thanks Ahmed Zaid. We have to re-think the transition plan from the current setup in that case but yes understand the validity of your response. The help centre would be displayed through the websi...
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SFARR1752さんが投稿を作成しました:
Default (Web Widget) Messaging Response
Anyone experienced setting a Web Widget with no customised BOT but simply by configuring the default response settings and even without a schedule defined we keep having the Answer Bot stating the ...
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SFARR1752さんがコメントを作成しました:
@... But can you indeed add the custom fields as part of the user prompt without configuring your own BOT?
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SFARR1752さんがコメントを作成しました:
Thanks for your response. Reason is because we are opening the content to another channel being the app with a specific user flow. Therefore we are taking the opportunity to streamline sections and...
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SFARR1752さんが投稿を作成しました:
Transition to a new Help Centre
回答済みWhat is the recommended approach to transition to a new Help Centre to minimize disruption to the live one. The new one would ideally retain the same brand name and url/host mapping.
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SFARR1752さんが投稿を作成しました:
Messages History
We are creating a portal that would be invoked through a mobile app. Through the portal we want to display an Inbox including a messaging repository for both any Current and Archived support messa...
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SFARR1752さんがコメントを作成しました:
Thanks a lot. This is clear.
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SFARR1752さんが投稿を作成しました:
Help Centre Section Hierarchy
回答済みDoes the Professional Suite support this hierarchy - Category - Section - Sub Section - Article?