Faruk Karalija

I wrote yesterday comments regarding the issues I have by sending internal messages instead of public ones to the end users.

The internal note definitely should be coloured darker than it is currently. Internal notes are confident data between agents and the company and you should make some changes about this. I can see there is no update for a long.

A great idea would be for agents to have their themes for their workspace. Their unique view of their profiles. That would be more relaxed and less monotonous. I'm not talking about childish backgrounds or themes with pictures of superheroes. I'm talking about stylish and professional backgrounds for ayes and a good mood.

Thank you team for quick feedback.
Understand now.

I'm reading these comments and this article. Still can't be sure what to think you are providing indefinite answers. Please, make it simple.
When we converted a public reply to an internal note after we realize a mistake we done, will be still visible to the end user or customer?