Todd Pauley

1. Support
2. ...
3. Tickets
4. How can I troubleshoot attachments issues?

I'm running into a limit on the number of attachments on a ticket submission.  If a user tries to add more than five (5), they will receive the message, "Too many files are attached." Is this as ex...

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• Todd Pauley
• 作成日時 2018年08月17日 14:08
• 0 件の投票

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting agent editing and publishing permissions on knowledge base articles

Thanks Nicole.   I did.  :)  

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• Todd Pauley
• 作成日時 2017年11月20日 14:28
• 0 件の投票

1. コミュニティ
2. Guide Q&A
3. Additional Guide Manager Permissions

YES!!  THIS!!  More granularity with who can manage areas of the Guide, is a must.   We have different groups setup to support their own content areas under multiple topical sections.  In order for...

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• Todd Pauley
• 作成日時 2017年11月20日 14:27
• 9件の投票

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting agent editing and publishing permissions on knowledge base articles

I'd like to request the ability to have more granularity with who can manage areas of the Guide, in general.   We have different groups setup in the system with their own content under multiple top...

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• Todd Pauley
• 作成日時 2017年11月09日 15:06
• 6件の投票

1. Admin Center
2. ...
3. Managing global security and user access
4. Setting the password security level

Perfect. Thanks Anna.

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• Todd Pauley
• 作成日時 2015年12月10日 18:09
• 0 件の投票

1. Admin Center
2. ...
3. Managing global security and user access
4. Setting the password security level

What are the timeouts when using Single Sign On with ADFS?

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• Todd Pauley
• 作成日時 2015年12月08日 19:41
• 0 件の投票