Nikita Danilov

Hi! 

We have identified the reason behind the disappearance of the 'Managing tickets in bulk' option in Zendesk. It appears that our custom software, which is used for quality checks and ticket tagging, is causing this issue. This software functions as a browser extension and is integrated with our website. It interacts with Zendesk and seems to be blocking the 'Managing tickets in bulk' option. We will address this issue on our end.

Thank you or your time looking into this!

Hello,

We've recently encountered an issue where the bulk management checkbox has disappeared for one of our admin colleagues. It's worth noting that we both hold admin permissions and are viewing the same ticket view.

While I still have the ability to manage tickets in bulk, my colleague no longer sees this option. This change occurred quite recently on the colleague side.

We have already ensured that our admin permissions and view conditions are consistent. Is there any specific setting or configuration that could have caused this option to disappear for my colleague?

Your assistance in resolving this matter would be greatly appreciated.

Thank you.