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Kate Ives
参加日2023年6月14日
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前回のアクティビティ2024年10月30日
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さんの最近のアクティビティ Kate Ives
Kate Ivesさんがコメントを作成しました:
In the new CSAT experience, if a ticket is Closed, it looks like the survey URL link still opens to the survey page, but if the user tries to change the feedback, it does not update the ticket. is it expected that the survey link still works on closed tickets?
コメントを表示 · 投稿日時:2024年10月29日 · Kate Ives
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Kate Ivesさんが投稿を作成しました:
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.].
We would like to request that our Custom Fields and Intelligent Triage predictions be added as condition options when creating a Contextual Workspace. We think this would be helpful to create more specific workspaces for our agents.
What problem do you see this solving?
Custom Fields
Our ticket forms use custom fields for our products and customer issue types. It would be useful to use these as conditions to create specific contextual workspaces for our agents. For example, we might want to create a workspace that relates to a refund request (issue custom field) for a specific product (product custom field).
Intelligent Triage Predictions
As far as Intelligent Triage predictions, we thought it could be useful to be able to create workspaces that are based on Intent and Sentiment predictions.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?
We have not implemented Contextual Workspaces yet. We are in the process of evaluating how to implement this feature to meet our specific needs and understand any limitations.
Are you currently using a workaround to solve this problem?
N/A
What would be your ideal solution to this problem? How would it work or function?
We would like the option to use our Custom Fields and Intelligent Triage predictions as conditions when creating a Contextual Workspace.
投稿日時:2024年5月06日 · Kate Ives
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Kate Ivesさんがコメントを作成しました:
Do content blocks not support the element? I keep trying to add one and it gets turned into a
element. If not, please add support for this as it can be helpful for custom CSS.
コメントを表示 · 投稿日時:2023年6月16日 · Kate Ives
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