hassan

Hi Alexandra Robinson we've actually built a Zendesk Automation App on the Marketplace called OCR for PDF and Scanned Documents by Knots which can process attachments and then AI can kick in afterwards.

Here's the link if you'd like to have a look: https://www.zendesk.com/marketplace/apps/support/853204/ocr-for-pdf-and-scanned-documents-by-knots/

Hi Amanda Busby Boyan Parshorov Movell Sarran Sydney Neubauer David Tull and others.

We have solved this problem for clients already with our apps at Knots.io, in fact one of them sent me this thread to let me know other people are having this same problem.

I would be happy to help show the functionality and test that it works on your Zendesk if you'd like to reach out to me at hassan@knots.io

We have put a lot of work into making these tools, so it is paid (Starting at $97/month for the entire Zendesk instance), but it's much more cost-effective than having to do all of it manually.

If you have any questions, please let me know.

Hi Bonnie Pohlschneider Afton Rupert Erik Davies Mary Dimitrova and others.

We have solved this problem for clients already with our apps at Knots.io, in fact one of them sent me this thread to let me know other people are having this same problem.

I would be happy to help show the functionality and test that it works on your Zendesk if you'd like to reach out to me at hassan@knots.io

We have put a lot of work into making these tools, so it is paid (Starting at $97/month for the entire Zendesk instance), but it's much more cost-effective than having to do all of it manually.

If you have any questions, please let me know.

Hi @Robert,

And thank you @Stephan and @Brandon for the shout out.

We would be able to help you with that here at Knots.io.

Please get in touch and we can dive into your specific use case.

In the meantime, I also wanted to share some of our most popular apps.

1. Optical Character Recognition (OCR): Automatically index and then transcribe attached PDF and scanned documents into the ticket.
2. AI Ticket Autofill: Find relevant information available in the ticket and autofill the ticket, user, and organization fields in Zendesk.
3. Knots Studio: Makes connections to automate between many different platforms and software.

Hi, Brandon is correct, we would be able to help you with that here at Knots.io.

Our pricing is very affordable and is based on usage. Please feel free to reach out to us if you're still wanting to get help with this.

In the meantime, I also wanted to share some of our most popular apps.

1. Optical Character Recognition (OCR): Automatically index and then transcribe attached PDF and scanned documents into the ticket.
2. AI Ticket Autofill: Find relevant information available in the ticket and autofill the ticket, user, and organization fields in Zendesk.
3. Knots Studio: Makes connections to automate between many different platforms and software.

Thanks for the tag Brandon!

Tyler Duncan we have a lot of experience with these types of challenges and built our Knots.io automation apps to fill these Zendesk functionality gaps.

I believe our Ticket Parser - https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-extract-patterns-by-knots/

Should do this for you, but would you like to reach out to me at hassan@knots.io so I can make sure I know exactly what the flow you're trying to set up looks like?

Hi Ben Silver we'd be happy to help. As Stephan and Brandon mentioned our App which takes care of API Data Sync would be the solution here: https://knots.io/zendesk-apps/api-data-sync/

We provide free setup and there is a 14-day free trial as well if you want to test it out.

Please also feel free to reach out to me directly at hassan@knots.io if you have any questions.