Pat Behrens

Joey, did you have any success finding out why that was happening? My company is using the chat widget and we set the department via the API. We will intermittently have issues where the department is not set and the chat will be sent to our default which is a problem.

 

Our code looks like this:

(function() {
    window.opener = null;
    window.$zopim||(function(d,s){var z=$zopim=function(c){z._.push(c);},$=z.s=d.createElement(s),e=d.getElementsByTagName(s)[0];z.set=function(o){z.set._.push(o)};z._=[];z.set._=[];$.async=!0;$.setAttribute('charset','utf-8');$.src='https://v2.zopim.com/?3XwTShAYzG4dmNuhM8rHkll6wjX9mXIN';z.t=+new Date;$.type='text/javascript';e.parentNode.insertBefore($,e)})(document,'script');
    $zopim(function(){
    $zopim.livechat.addTags('webcode: 0-015C');
    $zopim.livechat.setOnChatStart(function(){$.post('https://{{devURL}}/zchat/start',{e: $zopim.livechat.getEmail()},null,'json');});
    $zopim.livechat.setOnChatEnd(function(){$.post('https://{{devURL}}/zchat',{v: $zopim.livechat.getName()},null,'json');});
    $zopim.livechat.window.setOffsetVertical(2);
    $zopim.livechat.window.setPosition('tl');
    $zopim.livechat.window.setSize('medium');
    $zopim.livechat.window.show();
    $zopim.livechat.departments.filter('');
    $zopim.livechat.departments.setVisitorDepartment('SpecificDepartment');
    $zopim.livechat.theme.setColor('#0076bf');
    $zopim.livechat.window.setTitle('SpecificDepartment');
    $zopim.livechat.concierge.setAvatar('https://{{devURL}}/images/rs/zopim_chat/chat_logo.png');
    $zopim.livechat.theme.reload();
});
})();