Thank you Wes, that did the trick. I guess I missed that at the top of the article. Kind of screwy that Zendesk would make a user make all unsafe tags enabled, when all I need is the single quote.
I did everything you said, but for some reason when I am in the editor in HTML mode when saving, the code gets changed. Look at the attached "zendesk_before_update.png". This is the code that you...