最近の検索


最近の検索はありません

Allie McCaw-Niederer's Avatar

Allie McCaw-Niederer

参加日2023年9月14日

·

前回のアクティビティ2024年2月08日

フォロー中

0

フォロワー

0

合計アクティビティ

8

投票

0

受信登録

4

アクティビティの概要

さんの最近のアクティビティ Allie McCaw-Niederer

Allie McCaw-Niedererさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

Resurrecting this request since we're in 2024 -- any updates on when we can expect some iteration here? It's so strange to see "Updates" on the main dashboard for tickets that were closed months ago. Confusing for our agents for (what I can tell) no good reason. 

Thanks for any insight!

コメントを表示 · 投稿日時:2024年2月08日 · Allie McCaw-Niederer

0

フォロワー

2

投票

0

コメント


Allie McCaw-Niedererさんがコメントを作成しました:

コメントUsing the knowledge base in Help Center

Hi there - we've opted to moderate all end-user content using the Moderation Queue manually. Can we create support tickets from pending posts or comments in that queue (before they've been approved or rejected)?

For example, attached is a screenshot of a test post I created and sent to the Moderation Queue. This is the type of message we'd rather route to our inbox rather than allow on our public forum, but I'm not seeing anything where one of our team's moderators could create a ticket the way they can from approved public posts within Gather. Thanks!

コメントを表示 · 投稿日時:2024年1月22日 · Allie McCaw-Niederer

0

フォロワー

0

投票

0

コメント


Allie McCaw-Niedererさんがコメントを作成しました:

コメントSetting up and managing community

I, too, am running into difficulty awarding a badge to my own team members. When I click on their posts within Gather, their Support profile opens up showing all their tickets. I do not see anywhere to Award a Badge. 

コメントを表示 · 投稿日時:2024年1月08日 · Allie McCaw-Niederer

0

フォロワー

0

投票

0

コメント


Allie McCaw-Niedererさんがコメントを作成しました:

コミュニティのコメント Feedback - Voice (Talk)

We do not currently use Talk (only email support), but our agents have reported that when they navigate away to Slack, another tab, etc. for too long, their status has been set to Offline without them being made aware. Is this a known issue for more than Talk? Any workarounds?

コメントを表示 · 投稿日時:2023年9月14日 · Allie McCaw-Niederer

0

フォロワー

0

投票

0

コメント