Git-Zen Support

Hi Daniel- there are a few apps on the marketplace that do this. We built one a few years ago (URL Builder Pro).

https://example.com/users/123/order_history is one example custom link that you could build with this.

It's not perfect, but a workaround may be using an extension for your select browser.

For me, I would search "Google Chrome Auto Refresher extension" and usually a few things come up.

Hi Anton, you should check out ZCLI

https://developer.zendesk.com/documentation/apps/getting-started/using-zcli/

You are going to have to sign into your domain and then you should be able to run your script

Hi Grace, I think you could do this with automations (either on ZD or Zapier).

You would have to create an automatic forwarded for ADDRESS A to redirect to Zendesk. You should also be able to automate (probably through your email provider or Zapier) saying "this is now a support ticket" to the original email address.

I can go into more detail if that would help. I can't say I set this up myself but I think this would achieve what you are looking for

+1 to the SLA timer's app (https://www.zendesk.com/apps/support/sla-timers/), but if anybody wanted a workaround, Zapier would allow you to do some basic automations with this feature

Fantastic, thank you @Caroline Kello

@Skaterdad @Mercedes Zirbes

I was asked to delete the previous comment as I am not supposed to ask you to email me.

However, if you wish to reach me for any reason, I can provide a public form such as the one at the top of our site: https://bluecanarysoftware.com/

got it. and I am guessing an email would go to the person who is assigned to the ticket?

Hi Ashley, is this still something you are looking for?

Hi Emil- what would be the most effective way to see the notification?