Maria Nar

Easier access to collapsible headers would make it much easier for my teams to easily convey large amounts of information to our users.

My team just migrated our help documents to Zendesk Guide, and although we have not gotten this feedback from our users yet all 7 folks on my team were confused by why using the search bar in an article or category was yielding different results from searching on the main page. When utilizing the search bar in an article or category there is nothing that indicates that you are searching a subset of articles. In fact, the "All Types" being highlighted on the left side gave me the impression that it was searching all types of articles. I'm worried our users are not going to be able to easily find the articles they are looking for and I would also like to have the option to turn off the Scoped Search in Knowledge Base.